CASE STUDY // FIXORY LAB | STATUS: PRODUCTION
// GAMING GEAR REPAIR OPERATING SYSTEM

FIXORY
LAB

One repair system connecting online intake, technician queues, parts inventory, electrical diagnostics, quality control, invoicing, notifications, analytics, and customer tracking.

VISIT FIXORYLAB.VN ↗ VIEW REPAIR OS ↓
FIXORY Lab
REVIVE YOUR GEAR.
DOMINATE THE GAME.

2 LABS // HO CHI MINH CITY

// CASE STUDY ANSWER

WHAT DID GNDME BUILD FOR FIXORY LAB?

gndme founded FIXORY Lab and built a nine-module Repair Operating System spanning online intake, service pricing, technician scheduling, parts BOM, diagnostics, quality control, invoicing, notifications, analytics, and public tracking. It coordinates two labs, a 12-state technical workflow, 300+ devices per month, and a measured 98.4% on-time SLA rate.

CORE MODULES
9 production modules
WORKFLOW
12 technical states
OPERATIONS
6–10 specialists · 2 labs
GO-LIVE
Production · Q1 2026
PUBLIC WEB // GEAR DIAGNOSTICS 01 / 03
FIXORY Lab public website with mouse and keyboard diagnostic tools
The public experience combines service discovery, transparent pricing, online intake, repair tracking, and browser-based mouse and keyboard diagnostics.
// 01. PRODUCT ARCHITECTURE

NOT A TICKET BOARD.
A REPAIR OPERATING SYSTEM.

Gaming gear repair breaks down when customer conversations, technician notes, spare parts, promised deadlines, testing results, and delivery updates live in separate tools. At 300+ premium devices per month, memory and chat threads cannot be the operating model.

gndme founded FIXORY Lab and built a closed-loop Repair OS around the actual bench workflow—from first intake to verified handover—so every device carries its owner, SLA, diagnosis, parts, measurements, audit trail, and customer-facing status.

// 02. MULTI-LAB COMMAND CENTER

THE QUEUE, THE LABS, AND THE SLA—LIVE.

The operations center merges both physical labs into one decision surface. Repair queues, same-day completions, low-stock warnings, technician stations, live diagnostic telemetry, monthly throughput, and audit events stay visible without interrupting technicians for status updates.

FIXORY OS // OPERATIONS COMMAND CENTER 02 / 03
FIXORY OS command center showing repair queues, SLA performance, parts alerts, technician stations, and diagnostics telemetry
Queue-first operations across Lab 01 and Lab 02, with technician ownership, priority, promised delivery, stock risk, QC status, and live measurement signals.
// 03. STATE-DRIVEN REPAIR EXECUTION

12 TECHNICAL STATES. ONE TRACEABLE DEVICE RECORD.

  1. 01IntakeIdentity & condition
  2. 02AssignmentTechnician & station
  3. 03DiagnosisFault isolation
  4. 04Quote approvalCustomer consent
  5. 05RepairBench execution
  6. 06Gear testElectrical metrics
  7. 07QC approvalEvidence & audit
  8. 08HandoverInvoice & tracking

Eight customer-facing milestones map to a 12-state internal engine that also handles operational branches and controlled waiting states.

FIXORY OS // TECHNICIAN REPAIR WORKSTATION 03 / 03
FIXORY OS technician workstation with repair state, oscilloscope measurements, parts BOM deduction, quality checklist, audit trail, and M-Invoice status
The bench view binds parts consumption, repair actions, live diagnostics, QC evidence, audit history, M-Invoice, and ZNS progress notifications to the same order.
// 04. NINE CORE MODULES

CUSTOMER EXPERIENCE, LAB EXECUTION, AND CONTROL—CONNECTED.

01—03

Intake & Service

Operations Command Center, online receiving appointments, and a controlled service pricing catalog.

04—06

Lab Execution

Micro-component inventory with automatic BOM deduction, Gear Diagnostics test stations, and technician duty scheduling.

07—09

Control & Customer

M-Invoice with SMS/ZNS notifications, operational analytics, and a public customer progress portal.

// 05. DIAGNOSTICS & QUALITY

REPAIR QUALITY BACKED BY MEASUREMENT.

A device is not marked ready because it simply powers on. FIXORY's workstation captures electrical signal behavior, polling-rate stability, automated input stress tests, checklist completion, and the technician audit trail before handover.

GEAR DIAGNOSTICS PROOF
  • Debounce oscilloscope and click-jitter measurement
  • Near-4,000 Hz polling-rate validation
  • Automated 5,000-click stress test
  • 0.00% post-repair keyboard chatter
// 06. PHYSICAL OPERATIONS

ONE SYSTEM ACROSS TWO LABS.

Six to ten specialists operate from two customer-facing locations in Ho Chi Minh City while sharing the same repair queue, parts controls, service standards, and customer timeline.

LAB NETWORK
  • Lab 01 — 708/57 Hồng Bàng, District 11
  • Lab 02 — Lobby A-Rio, Masteri An Phú, Thu Duc City
  • 300+ premium gaming devices processed monthly
  • Logitech, Wooting, Razer, Keychron, and custom keyboards
// 07. MEASURED OPERATING OUTCOME

FASTER HANDOVERS. CLEANER QUALITY. ZERO PARTS GUESSWORK.

98.4%of repairs handed over within the promised SLA of under 24 hours
0.00%post-repair keyboard chatter after automated electrical QC
100%automatic micro-component stock deduction by repair order
300+premium gaming devices managed every month

The system turns repair quality, promised time, component consumption, and customer communication into measurable operating controls—not informal shop knowledge.

// 08. PRODUCTION DELIVERY

FOUNDED AS A BRAND. ENGINEERED AS A SYSTEM.

FIXORY Lab's full Repair OS entered production in Q1 2026, connecting the public service experience with daily multi-lab operations.

TECHNICAL FOUNDATION
  • Next.js public and operational interfaces
  • FastAPI services with PostgreSQL persistence
  • Real-time system telemetry and notifications
  • Auditable workflow, parts BOM, and customer tracking
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